IT Apprentice - QA Ltd : Job Details

Employer Description: 

Magnetar IT is founded on the belief that where there are better, more efficient ways of a business operating, we will find them. Using our skills, experience and knowledge in IT and digital transformation, we will renew your business systems and processes using the latest technology to reap a whole host of benefits, all aligned to meet your business goals.

Vacancy Description: 

• Ensure all faults are progressed and resolved or escalated within the company's SLA, internally or externally.
• Maintain a knowledge base of any software or hardware problems detected.
• Support users in the use of hardware equipment by giving necessary advice.
• To allocate more complex service issues to the relevant IT Support member (escalate)
• To arrange for external 3rd party technical support where problems cannot be resolved
• Create and update documents accordingly to companies' policies.
• Report to a support team leader
• Dedicated account management

Personal Qualities:

• Ensure all faults are progressed and resolved or escalated within the company's SLA, internally or externally.
• Maintain a knowledge base of any software or hardware problems detected.
• Support users in the use of hardware equipment by giving necessary advice.
• To allocate more complex service issues to the relevant IT Support member (escalate)
• To arrange for external 3rd party technical support where problems cannot be resolved
• Create and update documents accordingly to companies' policies.
• Report to a support team leader
• Dedicated account management

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Benefits:

• Coffee Machine
• Casual attire
• Regular team outings
• Pension

Future Prospects: 

• Upon successful completion of the apprenticeship you will gain full-time employment.

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!