IT Apprentice - QA Ltd : Job Details

Employer description:About Us: With over 60 years of industry evolution, Darke & Taylor has thrived by embracing change. Our commitment to apprenticeships and sustainable practices ensures long-term career growth.From Roots to Solutions: Founded in 1958 by John Darke, we've expanded from a sole trader to a leading building services firm. Today, we offer comprehensive solutions across eight departments, from MEP design to maintenance.

Overview: We are now looking for an eager candidate to join us as an apprentice. 

The apprentice’s primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. 

Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. 

This role is suited to someone with a keen interest in computers and networks, looking to develop their technical knowledge and gain valuable experience working as part of a team.

Main Role & Responsibilities: 

• You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set independent work to complete, which will be checked by senior staff. 
• Answering the telephone, responding to emails and updating requests. 
• Provide first line analysis of all IT issues and ensure that SLA’s are met. 
• Keep customers informed of the status and progress of tasks and update tickets. 
• Complete other service-related tasks as required by your manager. 
• Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time. 

Duties also include installation of software and hardware and supporting business critical systems, operating system, applications, databases desktops, peripherals and infrastructure network & telephone systems.

What we are looking for: Desired personal specification:

• Good verbal and written communication skills 
• You will have good general IT skills and an interest in technology 
• Reliable and disciplined 
• You will be team spirited but also be able to work on your own 
• Can demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons 
• Good attention to detail 
• Keen to learn and progress technical skills 

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Scope: 

• The role is primarily desk based.
• Occasional travel to customer sites for install/fault resolution.
• Ensuring commitment to core values, working in line with ‘best practice’ ensuring compliance to relevant policies.
• To maintain confidentiality and discretion.
• Required to develop a good working knowledge of technical products and services.

Working week:8am-5pm, Monday to Friday (this may differ depending if we are working on a project).

Benefits: 

• 32 days holiday per year (including bank holidays)
• Employer provides a high-quality, work-based training programme which has won awards.
• Career development training
• Life Assurance scheme
• Company contribution pension at 21 years old (you can opt in at 18 years old)

Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!