IT Apprentice - QA Ltd : Job Details

Employer description: Based in the heart of Bridgwater, Somerset, PC Comms has been supporting businesses in the Southwest of England since 2003. From humble beginnings, operating in the garage of its founder, Harley Brown, PC Comms has continuously grown in size and reputation. Regardless of our development and the size of businesses that we are thankful to work with, the founding philosophy has remained the same.

Overview:We are currently looking for two Infrastructure Technician Apprentices to provide support to internal and external customers, helping them to be productive when using technology to their job role, by using tools to problem solve and trouble shoot non routine problems.

The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career.

Salary:£14,560 per annum. 

Key Tasks & Responsibilities: [will include but not be limited to:] 

• Field incoming help requests from end users via both telephone and email in a courteous manner. 
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers. 
• Prioritise and schedule problems. Escalate problems (when required) to the appropriately 2nd and 3rd line engineers. 
• Record, track, and document the help desk request problem solving Process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. 
• Apply diagnostic utilities to aid in troubleshooting. 
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. 
• Identify and learn appropriate software and hardware used and supported by Hosted Accounts. 

What we are looking for: 

• Exceptional customer service skills, verbal / written communication, and telephone manner
• Logical problem solver
• The ability to work independently or as part of a team
• Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows
• Active Directory Administration (passwords, users, groups, permissions)
• Office 365 Administration (passwords, users, groups, permissions)

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Working week:40 hours a week, Monday to Friday (8:30am to 5:30pm)

What's in it for you?We believe that success is built from within and as an employee of PC Comms we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work.

Benefits: 

• A great working office environment surrounded by a supportive team in a rewarding role
• 22 days holiday per year + bank holidays
• Company pension scheme
• Access to the latest technology
• Access to technical online training to aid your personal progression
• Staff and Customer referral scheme
• Great transport links with free onsite parking

Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!