IT Applications Support Engineer - Proactive Appointments : Job Details

IT Applications Support Engineer

Our client is looking for an experienced IT Applications Support Engineer Analyst to start ASAP on an initial 6 month contract. This is for an immediate start. Hybrid working 6 months + long term extension

Skills/Experience

• 5+ Years min. in an IT Applications Support role
• Strong business applications experience
• Logical troubleshooting capability
• Strong verbal and written communication skills
• Good organisation skills
• Ability to take part in workshops with business users to gather requirements for changes within applications
• Quality and objective analysis of data and process Understanding of SQL, Power BI and API's
• Good understanding of Microsoft packages, Office, Visio and Project
• Good Configuration skills
• Follow processes and documentation
• Manage workload and helpdesk tickets using internal helpdesk system
• Able to work with Application providers and ensure smooth running of systems and SLA's are adhered to
• Deliver key areas of internal changes ie online documents, workflows & products
• Continuously review & improve application support processes and ensure that documentation is kept updated 

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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