IT Applications Support Analyst - Proactive Appointments : Job Details

IT Applications Support Analyst

Our client is looking for an Applications Support Analyst to start ASAP. You will be responsible for the administration and support of all their business applications. This role is pivotal to the success of the business, providing first line support to ensure efficient function and fast issue resolution across the business.

Key Skills & Experience

• Strong business application knowledge.
• Logical troubleshooting capability
• Strong verbal and written communication skills
• Good organisation skills
• Ability to take part in workshops with business users to gather requirements for changes within applications
• Quality and objective analysis of data and process
• Understanding of SQL, Power BI and API’s
• Good understanding of Microsoft packages, Office, Visio and Project

Key responsibilities

• Provide support to the Business Change team for system changes and projects as required
• Responsible for understanding and implementing system configuration required in support of new or changed functionality.
• To assist users with identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business when required to do so
• Assist with the User Acceptance testing of new or changed functionality as determined by the Business Change team.
• Identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business.
• Ensuring that any new or updated services are transitioned into support and that it’s been fully accepted in terms of support guides (both user and admin support), escalations paths.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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