IT Applications & Business Systems Manager - IMT Resourcing Solutions : Job Details

IT Applications & Business Systems Manager

Location: Hybrid – 2 days per week in Gloucester

Salary: £50,000 – £55,000 + benefits

A well-established organisation is hiring an IT Applications & Business Systems Manager to lead support and service delivery across a suite of core business applications.

This is a hands-on leadership role with responsibility for the performance, stability and improvement of multiple line-of-business systems. You’ll act as the key contact between users, internal IT teams and suppliers, owning incidents, changes, and enhancements from initiation through to resolution.

What you'll be doing:

• Lead the application support function for key business systems
• Act as the point of contact for service issues, escalations, and change requests
• Monitor performance, availability and usage across core applications
• Ensure support and change activity aligns with business objectives and user needs
• Manage third-party suppliers and licensing agreements
• Own ITIL-aligned processes including incident, problem, and release management
• Develop SLAs, service metrics and improvement plans
• Contribute to system upgrades, integrations and testing activities
• Engage business users to drive adoption, training, and feedback loops

Essential experience:

• Track record supporting enterprise applications within a service-led IT function
• ITIL v3 or v4 knowledge—able to implement process improvements and manage service levels
• Experience managing internal and supplier-led application support teams
• Able to engage with both technical and non-technical stakeholders
• Strong organisational and analytical skills

Desirable:

• Experience supporting business-critical systems such as ERP, CRM, or CAD
• Understanding of data protection, security and system compliance
• Familiarity with project delivery methods (Agile or Waterfall)

If you feel you match the above reach out directly to Adam @ IMT Resourcing or apply with an up to date CV.