Ist / 2nd line IT and Applications Support - Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing : Job Details

THE COMPANY

Leading National organisation that invest in their people, encouraging development from within.

This organisation provide excellent benefits that they are constantly reviewing so that they are able to provide the best possible benefits for staff.

THE ROLE

IT Support Assistant contract role 12 month contract

Working 1 day from home, and 4 days from an office in Watford - free parking / excellent benefits including bonus

37.5hrs per week (7.5hrs per day)

IT applications support analyst - to support operational and a process support function, as well as maintaining primary and peripheral systems.

Previous eperience in a similar role is ideal or for someone starting out within IT Support role with some experience of 1st or 2nd line- on telephone / f2f

Working from lovely, friendly and corporate offices

Key responsibilities:

• - managing daily incidents and problems for applications and technical queries
• - monitoring, maintaining and administering application systems, servers and interfaces
• - providing functional support to users on all supported applications and systems
• - taking ownership of issues and escalating, when required, to third-party vendors
• - on-boarding of new vendors
• - documenting new and existing applications and maintaining IT procedures and technical documentation, including service catalogue and change control process
• - carrying out upgrades and system changes, as required, to agreed standards and procedures
• - assisting, when required, in project activities and technical designs

Systems skills:

• - knowledge of HR and finance processes (desirable)
• - basic skills in IIS and SQL
• - understanding of networks, servers and Microsoft Active Directory

Be able to commute to Watford and available for a 11 month contract

PLEASE NOTE: If you respond to this job advertisement and you do not hear back from us within 5 working days, you will unfortunately have been unsuccessful on this occasion.