Invoice Administrator - Healix : Job Details

Healix International is a global leader in international medical assistance, claims management, and health screening services. We support business and leisure travellers, expatriates, and multinational organisations with expert care and operational excellence.

We are looking for a proactive and detail-oriented Invoice Administrator to join our team. This role is ideal for someone who enjoys working in a fast-paced environment and is passionate about delivering high-quality administrative support. This is a 6-month Fixed Term Contract.

As an Invoice Administrator, you will support our Invoice Processing Team (IPT) with day-to-day administrative tasks, including invoice processing and data management. You’ll be working with our proprietary Case Management System (CMS) to ensure accurate and timely handling of provider invoices and related communications.

• Strong customer focus with excellent verbal and written communication skills.
• A positive, team-oriented attitude and willingness to support others.
• Proficiency in Microsoft Office and confidence using technology.
• Commercial awareness and the ability to make informed decisions.
• Critical thinking and the ability to manage time-sensitive tasks.
• High attention to detail and accuracy.
• Effective time management and the ability to prioritise tasks.
• Flexibility and a proactive approach to problem-solving.
• Ability to work independently and collaboratively.

At Healix, we offer a supportive and inclusive work environment where your contributions make a real impact. You’ll be part of a collaborative team that values professionalism, innovation, and continuous improvement.

Ready to Apply?If you’re looking for a role where you can grow your skills and be part of a global organisation making a difference, we’d love to hear from you.

About The Role

• Process and allocate incoming emails and post regarding invoices using the CMS.
• Ensure accurate allocation of documents to the correct case, member, and client.
• Respond to provider queries regarding payments and outstanding invoices.
• Handle payment queries in line with service standards, benefit limits, and policy terms.
• Manage IPT administration reminders and outstanding actions.
• Maintain accurate records of payments and communications.
• Audit provider invoices against Healix’s reasonable and customary rates.
• Escalate complaints or call-backs to the IPT Manager or Team Leader.
• Communicate professionally with members, clients, providers, and internal teams.
• Support other administrative tasks to ensure operational efficiency.

Required Criteria

• Aptitude to learn quickly
• MS office experience
• Analytical approach
• Administrative Experience
• Strong team working skills

Desired Criteria

• Invoice processing experience

Skills Needed

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. 

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working

Salary

£25,000.00 per year