International Enrolment Officer- Manchester - Gordon Yates Limited : Job Details

International Enrolment Officer needed in Manchester location. This role starts asap and is £15.50 per hour.Key Responsibilities and Accountabilities

• Provide a first-class level of customer service to our University Students via phone and email
• Respond to queries promptly and professionally and provide information, support and advice on non-academic queries
• Proactively offer on-going support to our students as they progress through the programme, including pre-registration
• Maintain accurate records and information for students cases, progress and resolutions.
• Make suggestions for improvements to the service offered by the University Service team, and work on the implementation of changes where required

Skills, knowledge, qualifications required for job

• Experience in managing high inbound and outbound phone activities
• Possess excellent communication skills both written and verbal
• Able to demonstrate strong planning and organisational skills
• Able to achieve goals and deadlines as set by the business
• Confidence in dealing with difficult or sensitive situations
• Good understanding of the Higher Education environment