Technical Sales Support Coordinator - Ashberry Recruitment : Job Details

Ashberry Recruitment are looking for an organised, efficient Internal Sales Support Coordinator specialist to be responsible for administrative duties and assist the sales department.

Key Responsibilities and Accountabilities

• Initially deal with all new enquiries, from phone, email and web site enquiries
• Prepare initial budget quotations or more in depth proposals and liaise with the relevant salesperson on the enquiry - specific product training will be provided
• Manage the CRM system, updating with all new leads/enquiries/contacts and opportunities progress
• Develop the skills via training to eventually provide client demonstrations of our video wall technology
• Actively follow up with customers on opportunities
• Actively promote annual maintenance contracts and ensure all annual renewals are delivered and followed up
• Liaise with all staff and assist in the efficient running of the business
• Ensure customer service satisfaction and good client relationships
• Contribute to social media and to our continual web site development (we have a retained external web site company and PR consultant)
• Manage our email campaigns to our CRM client database
• Liaise with admin on client order processing
• Other tasks that may be required from time to time to support the business
• Potential for occasional assistance at exhibitions

Requirements:

• It is essential that the candidate is comfortable working on their own in an office environment for periods of time
• To be successful in the sales support role, the candidate should have good time management and organisational skills. They should also demonstrate excellent interpersonal, communication, and customer service skills
• Essential to have excellent computer literacy and MS Office 365 skills, particularly word processing for proposal preparation
• Some form of IT/technical awareness or experience working with IT/technical products would be a distinct advantage