Internal Communications Specialist - DX Network Services : Job Details

An exciting new Internal Communications Specialist opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

To lead our organisational messaging strategy and shape the communications experience for our employees. You'll be the first point of contact for all our news and employee engagement, using the right combination of touchpoints, in the most engaging way. 

Key responsibilities

• Establish an internal communications strategy in conjunction with senior leadership teams
• Plan, edit and write content for a variety of internal communications mediums
• Understanding of the business and the audience to deliver messages via the most appropriate channels
• In line with company vision and mission, devise internal initiatives in order to fully engage employees. Ensure internal initiatives and projects are successfully communicated to employees and stakeholders
• Draft messages/ scripts from senior executives for presentation to employees in written or spoken form
• Ensure internal communications messages are consistent across all mediums and for different departments of the organisation
• Work with the Marketing Team to ensure internal communication messages are consistent with external communication messages
• Respond to feedback from employees and employee surveys and build on strategy and communications content accordingly
• Handle the internal communication response to crisis situations which affect employees, in collaboration with senior management and external comms lead
• Advise senior executives of developments throughout the organisation, be the eyes and ears and take the temperature regularly
• Review tools, systems & processes in order to implement the best, most effective internal communications method

Develop engaging visual content for internal channels and external channels, including social media assets, aligned with the brand and external comms strategy

Measures:

• Monitor and measure the effectiveness of internal communications using engagement metrics, feedback surveys and analytics
• Continually improve messaging strategies based on data, employee input and best practices

Knowledge, Skills and Experience:

• Writing skills: Excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees
• Communication skills: Strong verbal communication skills that give the internal teams confidence in you and the organisation
• Interpersonal skills: Excellent interpersonal and relationship-building skills in order to work with a variety of different teams. Confidence to deal with senior executives and to guide them on best practice for internal comms
• Creative skills: Creative ability to devise communication strategies and execute in the most engaging way
• Technical skills: Use of Adobe suite to create still and moving content. Knowledge & experience of Microsoft 365. Generally, technically savvy to switch between new and emerging platforms to deliver the best content for our people
• Good audio-visual skills such as recording and editing of both video and photo footage
• Experience in managing internal conferences

 Personal Specification:

• Experience in a communications team, ideally internal communications, for a large or complex organisation
• Experience of writing for a variety of different audiences across a variety of platforms
• Experience in design, particularly in creating visual content for platforms like intranets, newsletters, social media assets and presentations

Benefits:

• Competitive Rates of Pay
• Car Allowance
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!