Internal Account Executive - PHS Group Limited : Job Details

About The RoleInternal Account Executive. The purpose of the role:Working within the Hygiene division Key & Major Accounts teams providing office-based sales support to customers and the Key & Major team - dealing with sales enquiries and opportunities for the designated portfolio of customers. Consistently meeting personal objectives and delivering individual and team periodic / quarterly / yearly sales targets.Key Tasks:Dealing with Sales Enquiries:

• Ensure all customer enquiries are responded to within agreed timescale.
• Delivering the appropriate service level for the Key/Major clients.
• Illustrate and quote customer requests.
• Recording and processing enquiries within the business sales portal.
• Identify and establish upselling opportunities where possible and relevant.
• Coordinate, progress and communicate installation with customers where relevant.

Conducting Outbound Sales/Tele survey and Courtesy calls:

• Conduct courtesy and information gathering project calls as required and as required and as directed by the Key Accounts Teams

Data Reporting:

• Collate all relevant detail and documents to provide a seamless customer experience.
• Maintain accurate database of business generated and corresponding business movements.
• Utilise and update sales portal to manage sales.
• Record the results of any courtesy call project accurately in the required format.

Teamwork:

• Work with and support internal colleagues to ensure team sales targets are met and projects are delivered, accurately and on time.

Skills and Knowledge Required:

• IT Skills – Outlook, Excel, Word, CRM.
• Experience of selling in a Business to a Customer/Business to Business environment delivering on business and customer expectations.
• Organisation & Prioritisation – time management prioritising workload in a pressurised environment delivering on a business and customer expectations.
• Ability to work independently and within a team.
• Adaptability & Flexibility – adapting to different demands and situations.
• Customer Focused – ability to put the customer first, understand their requirements and build solid business relationships.
• Relationship building – ability to build on and develop relationships within the business and our customers.
• Communication – excellent verbal and written communication skills.
• Sales Focus – ability to identify confidently explore and close on selling opportunities.

In return for your commitment and expertise at PHS, you will receive:

• Good basic salary of £21,564.40 OTE £29,941.40.
• No weekend or evening working – great hours Monday to Friday.
• Real savings with Major supermarkets and retailers through amazing employee discounts with PHS Perks,
• Further savings with our PHS Direct Online Shop.
• Free parking on site so no parking costs.
• Excellent career opportunities.
• Hybrid working after 6 months.
• 23 days holiday plus bank holidays.  

About phs:phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 60 years of business.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.