Integrated Control Centre Manager - Swissport International AG : Job Details

Job Title: Integrated Control Centre Manager

Location: Birmingham Airport (with occasional Travel)

Salary: Competitive

Contract Type: Permanent, Full Time

Schedule: Monday to Friday, with flexibility for evenings, weekends, and public holidays

About the Company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

We're currently looking for an experienced Integrated Control Centre Manager to join and lead our busy team based out of Birmingham Airport.

About the role:

• Leading and managing a dynamic 24/7 ICC team
• Overseeing telematics and camera data to improve safety and performance
• Liaising with senior stakeholders to report on incidents and implement preventative strategies
• Coordinating investigations with internal teams and external partners
• Designing response protocols for GSE damage, driver behaviour, and safety alerts
• Upholding Swissport and regulatory safety standards across operations
• Championing innovation and process optimisation through tech and training
• Shaping team development through smart scheduling, performance reviews, and mentoring

Qualifications:

• Proven leadership in operations or control centre management
• Strong analytical skills with the ability to interpret complex data
• Excellent communicator and stakeholder collaborator at all levels
• Quick-thinking problem solver with sound judgment under pressure
• Experience in aviation, transport or logistics (preferred)
• Familiarity with telematics systems and safety technologies (advantageous)

Benefits:

• Access to Employee Assistance Programme and wellness initiatives
• Comprehensive training and development programmes
• Free onsite parking whilst at work
• Employee discounts on travel and retail products
• Retirement savings plan with employer contributions
• Career advancement opportunities within the aviation industry

Join a global leader where your influence directly elevates safety, technology, and efficiency across airports nationwide. Bring your strategic mindset and operational prowess to a high-impact role that makes a difference every day.

Ready to steer ground support into the future? Apply now and let's take flight together.

Please click the APPLY button to submit your CV and covering letter.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Candidates with experience or relevant job titles of; Airport Operations Control Manager, Control Centre Operations Manager, Airport Control Room Manager, Aviation Operations Manager, 24/7 Operations Manager (Aviation), Integrated Operations Manager (Airport), Safety & Incident Control Manager, Real-Time Operations Manager, Airport Performance & Safety Manager, Terminal Operations Control Manager may also be considered for this role.