Insurance Account Handler - Arkwright Insurance : Job Details

Insurance Account Handler - Motor & Home / Bolton / Starting at £25,000 / Monday-Friday, 9am-5:30pm

Are you a detail-driven professional with a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment and enjoy working with high-value clients? If so, we want to hear from you.

We’re seeking a High Net Worth Insurance Account Handler to join our growing team in Bolton. You’ll specialise in motor and home insurance for high-net-worth individuals, ensuring every client receives a tailored, seamless experience.

What’s on Offer?

• Competitive Salary: Starting at £25,000+ depending on experience
• 21 Days Holiday + Bank Holidays
• Office-Based Role: Work with a welcoming, collaborative team in Bolton
• Friendly working hours - NO WEEKENDS
• Full Training & Ongoing Support: We’ll help you grow and succeed
• A real opportunity to develop your career in high-net-worth insurance

Key Responsibilities of the Insurance Account Handler:

As a key member of our client services team, you’ll be responsible for managing high-value accounts from start to finish:

• Handling new quotations, renewals, and mid-term adjustments
• Liaising with insurers and internal teams to ensure smooth processes
• Keeping accurate records of all communications and policy details
• Responding to client queries quickly and professionally via phone and email
• Providing a customer experience that exceeds expectations
• Staying up to date through regular FCA-compliant training

What We’re Looking For:

We’re after someone who is confident, proactive, and highly organised — someone who enjoys building relationships and isn’t afraid of taking initiative.

You’ll ideally have:

• A sharp eye for detail and high levels of accuracy
• Strong communication skills — written, verbal, and over the phone
• A positive, "can-do" attitude with a bubbly but professional manner
• Experience in a fast-paced office, customer service, or call centre setting
• Familiarity with Excel and Word
• Acturis experience (advantageous but not essential)
• A strong sense of accountability and a results-driven mindset

Apply Now

If you’re eligible to work in the UK and ready to take the next step in your insurance career, apply today and become part of a supportive, forward-thinking team.