Infrastructure Systems Analyst - Reed : Job Details

• Salary: £35,000-£45,000 plus bonuses and benefits
• Location: Croydon 
• Job Type: Full-time - Hybrid after probation

We are on the lookout for an Infrastructure Systems Analyst to join our team. This role offers the opportunity to provide exceptional third-line systems support, ensuring high availability and operational efficiency for our customers.

• Provide support and troubleshooting for Microsoft systems and modern device management solutions, primarily using Endpoint Configuration Manager (SCCM) and Intune.
• Create and maintain applications and driver packages.
• Offer level 3 support with in-depth knowledge of desktop & application troubleshooting.
• Research and develop new technology, hardware, tools, and scripts to support desktop computing and enhance the end-user experience.
• Support Windows operating system patching, enterprise-class desktop hardware and software, remote management, and troubleshooting.
• Support Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune, and Apple School Manager.
• Deploy applications and patches to iOS, MacOS, and Android devices.
• Manage IP Telephony migrations and provide ongoing support.
• Create and monitor compliance reporting.
• Manage Microsoft DPM Backups, including monthly tape rotation and restore requests.
• Resolve web filtering restrictions and manage AD Group policy.
• Serve as the first point of contact for 3rd line service desk ticket resolution.

• Excellent verbal and written communication and interpersonal skills.
• Confidence in dealing with stakeholders at all levels.
• A minimum of three years’ experience in a similar client-facing role.
• Proven track record of working to strict timescales.
• Experience with O365 Click to run packaging and management.
• Knowledge of application and driver packaging.
• Strong problem-solving skills and results-driven.
• Self-motivated with a strong personal drive and commitment to delivery.
• Experience of balancing priorities in a fast-paced, changing environment.
• Ability to troubleshoot, investigate and resolve technical issues.
• A ‘security first’ ethos and understanding of security and compliance standards.

• Performance and loyalty bonus.
• Generous pension scheme with employer contribution.
• 26 days’ annual leave plus bank holidays, rising with service.
• Electric car salary sacrifice scheme.
• Harris Wellbeing Cash Plan for routine and specialist healthcare.
• Employee Assistance Programme.
• Cycle to work scheme.
• A range of shopping, leisure, and travel discounts.

To apply for the Infrastructure Systems Analyst position, please submit your CV.