Infrastructure Engineer - DMR Personnel Ltd : Job Details

• Role: 2nd Line Support Engineer
• Location: Norwich/Lowestoft
• Salary: £28,000 - £35,000 + travel expenses
• Location: Norwich/Lowestoft
• Full clean driving licence and own transport for travel between Norwich and occasionally Lowestoft.
• Fully on-site

Are you a 2nd line support professional looking for your next challenge? We're recruiting on behalf of a leading software logistics company that is seeking a skilled professional to support and enhance its IT infrastructure and IT network.

The Role:

the role will suit someone at 2nd line support level of experience.

Approx 2-3 years commercial technical experience

Keen to learn, and prepared to take on additional training/accreditations if need be.

Someone who is famailar with working in smaller companies with a smallish technical environment (10-15 users).

You will play a key role in maintaining and improving the company's IT systems, ensuring high availability, security, and performance across the business. You'll work on a mix of project-based tasks, from troubleshooting network issues to implementing new technologies that drive operational efficiency. This is a varied and hands on role that will require some server cabling and wiring as well as hardware and software server setup.

Key Responsibilities:

• Manage and maintain IT environment, including servers, networks, and cloud-based systems.
• Support operations by ensuring minimal downtime and high system reliability.
• Implement security best practices to protect company data and assets.
• Work on infrastructure upgrades and improvement projects.
• Provide technical support and guidance to the internal team.
• Collaborate with third-party vendors and service providers.

What We're Looking For

• Proven experience in an IT 2nd line support technical role.
• Strong knowledge of Windows, networking (LAN/WAN, VPNs).
• Server installation and maintenance.
• Some experience in a cabling and wiring.
• Ability to troubleshoot IT issues and provide effective solutions.
• Strong communication skills and a proactive mindset.

If you're looking for an exciting opportunity to be part of a growing software company with a strong focus on IT support, we'd love to hear from you!