Income Officer - Service Care Solutions - Housing : Job Details

Income Officer – Islington (Temporary, Full Time)?? Location: Islington? Contract: 3 months initially, with potential for extension?? Hours: Monday to Friday, 9am–5pm (35 hours per week)?? Pay: 21.61 per hour (LTD) £18.54 per hour (PAYE, inclusive of holiday pay)Are you an experienced Income Officer looking for your next opportunity? We’re currently working on behalf of a respected Housing Association in Islington to recruit for a dedicated professional to manage a mixed-tenure patch of around 850 tenancies.?? About the RoleThis is a vital position aimed at helping residents maintain their tenancies while ensuring effective income recovery. You’ll be delivering a high-quality income management service across general needs, leasehold, and shared ownership properties.Key Responsibilities:

• Manage rent accounts, ensuring income targets are achieved
• Carry out arrears recovery actions in line with policy, including home visits and legal proceedings
• Support residents through welfare reform changes and help maximise their income
• Conduct affordability assessments and arrange sustainable repayment plans
• Attend court hearings and eviction proceedings when necessary
• Signpost residents to internal support teams and external agencies
• Work closely with colleagues and partners to deliver a joined-up service

?? About YouWe’re looking for a housing professional with strong experience in rent collection and arrears management.You’ll need:

• A minimum of 12 months’ experience managing complex rent arrears cases
• Knowledge of income recovery across general needs, leasehold, and shared ownership tenures
• Familiarity with welfare benefits, legal processes including DIY possession and debt recovery
• Excellent communication, negotiation, and organisational skills
• Confidence working independently as well as within a wider team

Interested?For more information or to apply, please contact:George Westhead?? .uk??