Income Officer - Castlefield Recruitment : Job Details

Castlefield Recruitment are currently recruiting an Income Officer for a housing association based in Manchester. The role is on an initial 3 month contract. The role offers flexible working hours and pays £22 - £25 an hour via umbrella agency.

The role:

• Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
• Managing the arrears process in compliance with group Policies and procedures. 
• Visiting customers in their homes with the Housing Officers to be a visual point of contact for Rent issues
• Ensure that appropriate legal action is taken to recover debt
• Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.

The person:

• Experience of income management or debt recovery in a social housing environment
• Knowledge of welfare benefits
• Excellent customer service skills