Income Advisor (12 Month Fixed Term Contract) - Lincolnshire Housing Partnership : Job Details

Do you have existing knowledge of Universal Credit/Housing Benefit?

Are you proficient in IT skills, particularly with Office 365?

We have an exciting opportunity for an Income Advisor to join our Income recovery team for a fixed term of 12 months. You will receive a salary of £25,907 plus some great benefits

As an Income Advisor you’ll be part of a close team that will complete administration duties which support the income management team.

You will play a crucial role in our team, focusing on maximising income and minimising rent arrears. Your responsibilities will include managing the Universal Credit Landlord Portal, verifying new claims for customers, and overseeing Alternative Payment Arrangements.

What is Lincolnshire Housing Partnership like to work for?

We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.

There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback.

What benefits will I get from working for Lincolnshire Housing Partnership?

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Great family leave and maternity policies enhancing colleague well-being and retention
• A Cycle-to-Work Initiative promoting personal wellbeing and environmental awareness
• A family friendly agile working policy
• Discounted shopping vouchers through Westfield Health
• Opportunities to learn new skills and knowledge through our fantastic training programme
• A superb employer salary sacrifices pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance
• Mental Health First Aiders across the business, let’s be there for each other!

What will my main responsibilities be as an Income Advisor?

• You’ll manage a portfolio of Parking accounts with the aim of maximising income and minimising arrears.
• You’ll be responsible for managing the Universal Credit Landlord Portal, verifying new claims for customers and manage the Alternative Payment Arrangements.
• You’ll ensuring customers have all the relevant information and assistance to make a Universal Credit/Housing Benefit claim and that information is accurate and up to date on all LHP records
• You’ll manage the Suspense account and ensuring payments are allocated correctly.
• You’ll support colleagues by assisting customers in arrears by resolving benefit problems, maximising income to LHP, and referring to the Money Support Service.
• To manage serious arrears cases through the arrears recovery process. This includes enforcement and the Eviction process.
• You’ll conduct UC Triage sessions with customers with new Universal Credit claims in order to verify claims, provide customers with required information and agree payments and repayment plans for arrears.
• You’ll be responsible for systematic recording and efficient completion of all required income management service functions

Please view the attached job description for a full list of responsibilities

What skills, knowledge and experiences are essential as an Income Advisor?

How do I apply?

If you have the essential skills to be our Income Advisor, please attach your most up to date CV and a supporting statement detailing why you would be a great candidate.

What opportunities will I have for progression?

At LHP we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.

We measure our success within this area by the number of internal promotions that we can achieve and that we are able to retain our best talent. The natural career progression route that would be applicable to your role is a Money Support Advisor or an Income Officer