Inbound Sales Support - German Speaking - Reed : Job Details

Inbound Sales Support - German Speaking

• Annual Salary: £26,500 (£36,500 Year 1 OTE*)
• *Expected commission for this role is an impressive £10,000 on top of your base salary.
• Location: Birmingham, West Midlands (Hybrid)
• Job Type: Full-time, Permanent

We are seeking a German-speaking Inbound Sales Support professional to join our client's team. This role primarily involves sales support and some upselling, with a focus on managing client accounts and exceeding sales revenue targets. The ideal candidate will possess business-level German language skills and have a strong background in customer service or sales.

Day-to-day of the role:

• Handle inbound sales queries primarily via email, engaging with both existing and prospective customers to generate and increase revenue.
• Work towards quarterly and annual revenue targets.
• Follow up on leads generated through various marketing activities.
• Provide support to field sales staff, assisting with planning and service.
• Identify opportunities for cross-selling and upselling.
• Produce quotes and process orders within the same working day.
• Keep customers informed about stock levels and delivery expectations.
• Process requests for specification sheets and other customer inquiries.
• Attend sales meetings and training sessions to enhance product knowledge and sales skills.

Required Skills & Qualifications:

• Business-level proficiency in German and English, both spoken and written.
• Previous experience in telephone-based customer service or sales, preferably in a technical or security-related field.
• Proficient in managing communications primarily through email.
• Strong ability to create sales strategies and prioritise workload.
• Excellent negotiation and interpersonal skills.
• IT competence is essential.

Benefits:

• Competitive salary with a significant commission potential of £10,000 on top of your basic salary.
• 25 days holiday per year, with the option to flex up to 5 additional days.
• Healthcare cash plan and group life assurance.
• Auto-enrolment in our pension scheme with 5% employer contributions.
• Opportunities for volunteering with paid time off.
• Access to an Employee Discounts Portal and a 24/7 Employee Assistance Programme.
• Enhanced Maternity/Paternity Leave and Long Service Awards.
• Gym membership discounts.
• Regular appraisals and a clear development plan.
• Continuous online and instructor-led training & development.
• Opportunities to advance your career within the company.

To apply for this Inbound Sales Support - German Speaking position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.