Inbound Customer Service Advisor - NHS Shared Business Services : Job Details

Are you passionate about delivering outstanding levels of customer service? Do you have experience of doing this in an office environment or maybe face to face in hospitality or retail role?

We believe we have a new exciting challenge for you!

We are recruiting three Inbound Customer Service Operatives to act as the initial point of contact for all NHS SBS clients and staff to resolve their payroll and pensions queries. We will provide all the training and support for you to become a dedicated, knowledgeable member of the team, able to be flexible in your approach, whilst delivering excellent customer service.

Ideally, successful candidates will be within the Southampton or surrounding area as this is a hybrid role is predominantly home based with the teams spending each Monday our brand new modern office, situated overlooking the marina.

What you'll be doing:

• Dealing with queries from customers (both internal and external) efficiently and affectively by telephone or email
• Delivering outstanding customer service levels
• Striving to resolve all queries on first contact and actively participate in customer service improvement
• Achieving standards set within contractually agreed time frames
• Providing clear, concise, and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
• Constructing suitable responses to queries from staff, HMRC and other outside organisations verbal and written and flexibly process multiple enquiries on multi customer payrolls.
• Working within set processes to Departmental Internal Controls and the financial framework determined by the Client.

What you’ll bring:

• A good standard of Education in English and Mathematics, preferably with GCSE level A-C
• Experience in a dedicated customer service environment
• Proficient at using MS Office (Word, Excel etc.)
• The ability to multitask, prioritise workload and have a good understanding of Time Management
• Experience of working towards performance targets

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

EmploymentType: Full-time, PermanentLocation: SouthamptonSecurityClearanceLevel: DBSInternalRecruiter: MarkSalary: £23,000 per annumBenefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.