I&C Contact Coordinator - Randstad Sourceright : Job Details

Location: Nottingham (Lenton Lane – great tram & bus links)

Start Date: 01/09/2024

Contract: 6 months (with possible extension)

Hours: 39 hours/week, Monday–Friday

Office Days: Tues & Thurs core office days (hybrid after training)

Do you enjoy making things happen, solving problems, and delivering top-class service? Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is looking for an organised, energetic, and proactive I&C Contact Coordinator to join our growing Energy Services team in Nottingham.

Imagine This (Job duties):

In this customer-facing role, you’ll play a vital part in coordinating metering appointments for our Industrial & Commercial (I&C) clients across the UK.

Your day-to-day will include:

• Making outbound calls to book smart metering upgrades, fault jobs, and rollout projects
• Handling inbound appointment requests via phone and email
• Organising site-specific requirements (e.g. permits, RAMS, vehicle access)
• Supporting our field engineers by logging health, safety, and environmental updates
• Ensuring all bookings meet customer access and scheduling requirements
• Hitting booking targets and maintaining high levels of accuracy and service
• Working closely with wider operational teams to support job completion

What You Need to Bring (Experience required):

We're not just after a call handler — we're looking for someone who takes ownership of the customer journey and isn’t afraid to dive into the details.

To succeed in this role, you'll need:

• Excellent communication skills (both verbal & written)
• A customer-first mindset and confident phone manner
• Strong organisational skills and the ability to prioritise workload
• Resilience in a busy environment – you're calm under pressure
• A team player attitude – willing to support and collaborate
• Good knowledge of Microsoft Outlook and Excel
• GCSE-level education (or equivalent)

• Be part of a leading company in smart infrastructure and energy services
• Work in a collaborative team that values reliability and service excellence
• Gain experience in a fast-growing sector supporting critical national projects (including 2G to 4G metering upgrades and energy network modernisation)

Ready to Power Up Your Career?

If you're driven by making things happen and want to be part of a team that keeps the country connected and powered, we want to hear from you. Join us in shaping the future of smart energy. Apply now to become our next I&C Contact Coordinator!

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.