Hybrid Collections Agent - red recruitment : Job Details

Red Recruitment is recruiting a Collections Agent in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.

They are looking for a Collections Agent to join their team on a temporary basis.

Benefits and Package for a Collections Agent:

• Salary: £12.21 per hour
• Hours: 2 week shift pattern
• Contract Type: Temporary
• Location: Banbury
• Start date: ASAP
• Hybrid Working

Key Responsibilities of a Collections Agent:

• Handle and resolve customer queries across multiple channels, including telephony and webchat, ensuring first contact resolution.
• Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
• Assessing customer account details to understand the delinquency status and identify potential collection strategies
• Negotiating payment plans with customers to recover outstanding balances in a timely manner
• Addressing customer concerns and resolving billing disputes when necessary

Key Skills and Experience of a Collections Agent:

• Previous customer service experience
• Experience working within financial services, collections or retail finance would be beneficial
• You should have excellent communication skills as you will be speaking to a range of people
• Having an empathetic approach is required due to the nature of the calls
• You should have a passion for helping customers

If you are interested in this position and have the relevant experience required then please apply now, we would be pleased to speak with you!

Red Recruitment (Business)