HR Operations Administrator R0293777 - Morson Talent : Job Details

Location: Manor Royal, Crawley (Hybrid – 2 days WFH once trained)Contract: 7 months (option to go permanent)Rate: £13.25 per hour

This is a great opportunity to join a collaborative and supportive team, where you’ll play a key part in delivering smooth and effective Learning & Development services across the business.

You don’t need to have previous HR experience — what matters most are your strong admin skills, positive attitude, and willingness to learn.

This isn’t just admin — you’ll be at the centre of coordinating training activities, keeping records accurate, and helping colleagues have the best possible learning experience. You’ll also be a go-to point for L&D queries, support process improvements, and keep things running behind the scenes so the wider HR and L&D functions can perform at their best.

• Deliver consistent, timely, and accurate transactional support for all L&D processes.

• Manage customer queries via case management systems, phone, and in person — always aligned to agreed SLAs and KPIs.

• Coordinate training activities: bookings, invites, cancellations, attendance tracking, and certifications.

• Ensure compliance and minimise disruption through robust process delivery.

• Provide reporting on activities and performance, and help identify areas for improvement.

• Support L&D process improvement and automation efforts.

• Own and resolve learning-related queries, escalating where appropriate.

• Collaborate with wider HR Operations and Learning Hub teams to support overall business objectives.

We’re after someone who is:? Friendly and approachable? Detail-oriented and organised? Able to manage their workload effectively? Calm under pressure and happy to help wherever needed? Comfortable communicating across all levels? Enjoys supporting others and thrives in a team environment

? Strong administration experience (HR/L&D background helpful but not essential)? Comfortable working to targets, SLAs, or KPIs? Confident with Microsoft Office (especially Outlook, Excel, and Word)? Great interpersonal and communication skills? Able to work independently as well as collaboratively