HR Assistant - Reed : Job Details

Location - EC1 (Hybrid)

Full time temporary - est for 3 months 

Needed ASAP 

Salary - £13.79 - £14.10 per hour PAYE (Dependant on experience) 

My client, a world leader in training optical professionals are seeking a Workforce Support Officer to join their HR Helpdesk team. This role is crucial in providing HR and Workforce Support to the organisation. The successful candidate will be responsible for the effective resolution of HR and Workforce requests, ensuring timely, accurate, and customer-focused service. This position requires a detail-oriented individual who can manage multiple tasks and maintain high standards of professionalism.

• Serve as the main point of contact for staff and line managers for HR and workforce services.
• Develop and maintain detailed knowledge of workforce Standard Operating Procedures (SOPs).
• Resolve requests by following HR processes across a range of Workforce Business Systems.
• Provide advice and support to customers, helping them understand systems and processes.
• Respond to queries via the Helpdesk, telephone, and video conferencing within agreed SLAs.
• Maintain confidentiality and data security in line with GDPR guidelines.
• Collaborate with team members to provide a consistent and excellent customer experience.
• Coordinate activities, support system users, and ensure timely completion of tasks.

• Experience with one or more key workforce systems (ESR, HealthRoster, Kallidus) is essential.
• Experience in an administrative role, preferably within a customer service environment.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to prioritise work effectively, sometimes under pressure, and meet deadlines.
• Knowledge of NHS terms and conditions is desirable.