HR & Operations Manager - Hybrid - Reed : Job Details

• Location: Ilford
• Job Type: Full-time
• Salary: Up to £65,000 per annum (DOE)

This role is crucial for ensuring compliance with statutory regulations and providing strong leadership across all levels of staff. You will be instrumental in maintaining high standards of personalised care for our diverse clientele, including those with complex needs and disabilities. This position requires flexibility, as it involves travel and potential time away from home.

• Oversee the day-to-day operations of domiciliary services, supported living schemes, and a new residential scheme.
• Ensure all care packages exceed fundamental standards and meet individual needs.
• Manage and support the line management of three service managers.
• Lead recruitment, training, and retention of staff, ensuring compliance with legal and best practice guidelines.
• Develop and oversee audits, action plans, and strategic decisions to enhance service quality.
• Maintain professional relationships with internal and external stakeholders, including local authorities and health boards.
• Ensure compliance with all statutory requirements from CQC and prepare for Ofsted registration for supported living services.
• Handle budget management and strategic planning alongside the Registered Manager.

• Proven experience in operations and human resource management within the healthcare sector.
• Strong understanding of relevant legislation including Health and Social Care Acts, Employment Law, and Data Protection.
• Excellent communication, leadership, and organisational skills.
• Ability to work under pressure and manage emergency situations effectively.
• IT proficiency in Microsoft Office and care coordination software.
• Desirable: Level 5 qualification in a relevant field or equivalent experience.

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive and inclusive work environment.
• Flexible working arrangements to suit lifestyle needs.