Housing Support Worker - Reed : Job Details

Job Opportunity: Housing Case Worker

Location: Wakefield

Start Date: ASAP

Contract Duration: 13 weeks

Working Hours: 6:30am–3:30pm and 2:30pm–10:30pm (with weekend cover)

Working Days: Monday – Sunday (flexible schedule)

Salary: £26,549.63 / £13.62 per hour

About Marsh Way House

Marsh Way House is a supported living scheme providing temporary accommodation for up to 48 residents who have experienced homelessness or rough sleeping. Our goal is to guide individuals toward stability, independence, and secure long-term housing.

Role Overview

Riverside is seeking a compassionate, knowledgeable, and proactive Housing Case Worker to provide on-site support to residents at Marsh Way House. This role involves no travel between properties and focuses on delivering one-to-one, person-centred support that empowers residents to become tenancy ready and engage with essential services.

Key Responsibilities

Manage a caseload of 8–9 residents currently in temporary accommodation

Deliver housing-related guidance, including tenancy applications and system navigation

Support residents in accessing Universal Credit, housing benefits, and entitlements

Facilitate registration with GPs, banks, councils, and other vital services

Conduct keywork sessions focused on budgeting, goal setting, and wellbeing

Promote personal responsibility by monitoring room conditions and encouraging care for living spaces

Apply trauma-informed and psychologically informed practices to support clients with complex needs

Maintain clear, structured case notes, risk assessments, and support plans using internal systems

Liaise with housing associations, local councils, and referral agencies to secure positive move-on outcomes

Foster a calm, safe, and respectful community environment within the scheme

Ideal Candidate Profile

Experience supporting individuals affected by homelessness and rough sleeping

Strong working knowledge of housing benefits, tenancy processes, and local authority pathways

Confident conducting welfare checks and delivering one-on-one, structured support

Skilled in income maximisation, budgeting, tenancy sustainment, and advocacy

Understanding of complex needs including mental health, trauma, and substance misuse

Compassionate and non-judgmental, with a person-centred approach to casework

Reliable, organised, and able to manage a focused caseload effectively

Proficient with IT systems and case management tools

Flexible, collaborative team player with a genuine commitment to helping people rebuild their lives

Join Us

Make a direct impact by helping vulnerable individuals take meaningful steps toward stability and independence. If you’re ready to use your expertise to support change — we'd love to hear from you.