Housing Supply Register Assistant - Smart 10 ltd : Job Details

Assessment and Advice:

• Evaluate new and existing housing register applications, including medical assessments for housing priority.

• Determine eligibility, effective date, level of preference, and any special factors.

• Advise ineligible applicants on alternative housing options and ensure decisions are communicated clearly.

• Provide comprehensive housing advice aligned with current policy and legislation.

Allocations and Lettings:

• Coordinate advertising of vacant properties with Choice Homes UK and other partners.

• Allocate homes using shortlist analysis and direct matching, including for vulnerable applicants with specific needs (e.g., medical, under-occupiers, hospital discharges).

• Verify applicant information through interviews, home visits, financial checks, and local connection reviews.

• Support temporary accommodation placements and private rented sector offers (PRSOs), including interviews and refusal processes.

Housing Options and Prevention:

• Advise on alternative housing schemes such as Homefinder, Seaside and Country Homes, and mutual exchanges.

• Allocate temporary and prevention accommodation under relevant policies.

• Refer households to appropriate support services for tenancy sustainment and specialist advice.

Systems and Record-Keeping:

• Maintain accurate and up-to-date records on housing systems and customer files.

• Use electronic systems to support allocations and homelessness case management.

• Ensure a full audit trail of activity and decisions.

Communication and Partnerships:

• Build effective relationships with internal teams, registered providers, health and social care services, and third-sector partners.

• Respond to enquiries, complaints, and correspondence from applicants, advocates, elected officials, and legal representatives.

• Represent the team in meetings and contribute to the development of internal procedures and public-facing materials.

Performance and Compliance:

• Ensure all actions comply with statutory duties under the Housing Act 1996 (Part VI), Homelessness Reduction Act 2017, Children Act, and Care Act.

• Meet performance targets relating to void turnaround, prevention placements, and reducing B&B stays over 6 weeks.

• Maintain high standards of customer service and contribute to service development through feedback and innovation.

Contribution to Service Development: