Housing Scheme Manager & Relief Scheme Manager - AWD online : Job Details

Housing Scheme Manager & Relief Scheme Manager with previous experience in a customer facing role, good admin skills and a background in housing / care / support services, who is empathetic and understands the needs of the vulnerable people is required to join a well-established housing association based in Reading, Berkshire.

IS THIS YOU?

Do you have experience working as a Housing Manger / Officer, Welfare Coordinator, Care Manager, Support Services Manager or similar where you’re supporting older and vulnerable adults to live independently?

If you do, we’d love to hear from you.

SALARY: £28,969 - £33,543 per annum Generous Benefits (see below)

LOCATION: Covering Reading, Newbury, Thatcham, and Windsor area

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 25 hours per week at Reading (RG6) 10 hours per week relief across Sheltered and Extra Care Schemes including Reading, Newbury, Thatcham, and Windsor area. (Mileage paid)

PLEASE NOTE:A driving licence and access to a car is essential for the role

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Scheme Manager & Relief Scheme Managerwith previous experience in a customer facing role, good admin skills and a background in housing / care / support services, who is empathetic and understands the needs of the vulnerable people.

As a Housing Scheme Manager & Relief Scheme Manager you’re at the heart of where the organisation makes the biggest impact – in people’s homes and communities.

The organisations’ schemes support older and vulnerable residents to live independently with dignity, and you’ll make that happen by keeping the service safe, connected, and genuinely welcoming. As the Scheme Manager & Relief Scheme Manager you're the familiar face people trust – the one who notices when something’s off, listens without judgment, and keeps everything ticking along behind the scenes with quiet confidence.

It’s about creating spaces that feel like home, building relationships that matter, and doing it all with warmth, empathy, and a no-nonsense approach.

DUTIES

Your duties as a Housing Scheme Manager & Relief Scheme Manager will include:

• Health & Safety and Fire Checks: Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary

• Safeguarding: You’ll know what to look for and take swift, appropriate action when needed, and you will be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services’ where appropriate

• Partnership Working: Liaising with care providers, GPs, social services, families – keeping it all joined up

• Being the ‘go-to’: You’ll be the first port of call for residents, families, and professionals alike

• Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this

• Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors

• Responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all.

• Manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB

• Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time

• Supporting colleagues and managing cover at Extra Care Schemes.Working in collaboration with third party onsite care providers

• Completing KPI’s returns as outlined in Support Contract set by Local Authority

CANDIDATE REQUIREMENTS

Essential

• A driving licence and access to a car is essential for the role

• Intermediate MS Office skills and willingness to learn new systems

• Proven experience in a customer-facing role within care and/or support

• Proven experience of working with vulnerable people and community groups

• Confidence with Health and Safety basics

• Sound working knowledge of safeguarding legislation and best practice frameworks

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) pro rata increasing up to 28 days pro rata with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13785

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