Housing Receptionist - Ackerman Pierce : Job Details

Do you have excellent communication skills and a passion for helping others? We are seeking a Homeless Receptionist to be the first point of contact for people experiencing homelessness or housing difficulties. This is a vital role in ensuring that vulnerable residents receive a professional, empathetic, and efficient service when they need it most.About the Role

• Welcome and triage clients attending the homelessness service, ensuring they feel listened to and supported.
• Provide clear information on housing options, temporary accommodation, and support services.
• Manage a busy reception area, dealing with face-to-face, phone, and email enquiries.
• Accurately record client details on housing systems and update case records in line with GDPR and safeguarding requirements.
• Work closely with Housing Officers and partner agencies to ensure residents are signposted to the right services quickly and effectively.
• Assist with administrative tasks such as appointments, letters, and file management to support the wider team.

About You

• Has strong interpersonal and communication skills with the ability to remain calm under pressure.
• Is empathetic, non-judgmental, and able to engage with vulnerable people in crisis.
• Has good organisational and IT skills, with experience in data entry and case recording.
• Understands the challenges faced by people experiencing homelessness or housing need.
• Can work effectively as part of a team in a fast-paced frontline environment.