Housing Options Officer - Teqniq Ltd : Job Details

Teqniq is searching for a Housing Options Officer to work in the public sector.

37 hours per week.

17 weeks contract.

Job Description:

To support in delivering an efficient and effective Housing Options, Homelessness and

Prevention service in line with the workplace’s statutory duty.

The post holder will work alongside colleagues within the Housing Options and Homes

for Ukraine Team and the wider workplace Directorates to ensure the successful delivery

of all relevant Strategies in particular the early Intervention, prevention and

safeguarding teams across Adult and Children’s Social Care.

Main Responsibilities:

Ensure a high quality housing options and advice service is given to Customers by

responding effectively and efficiently to all enquiries. All workers will provide a triaging

service for enquiries dealing with families and children and vulnerable adults at risk of

being homeless.

Maintain ongoing knowledge and understanding of relevant housing legislation and

the workplace's statutory duties and commitments in providing housing services to those

who are, have been or are likely to become homeless. This will ensure accurate and

up to date information and advice is given to customers.

To investigate cases where there is a threat of homelessness in accordance with

statutory obligations and assess applicant’s cases for housing when all other housing

options or solutions are exhausted, ensuring that deadlines set by legislation, or

targeted by the local authority are met. This is in line with current legislative framework.

Create and maintain accurate and up to date records of client’s details through both

manual and IT recording systems in order to produce accurate statistical reports and

returns. Monitor own performance targets and evidence thorough casework.

Regularly liaise with all Register Providers, private landlords and other agencies

and develop links to support the housing options service. Attend appropriate

professional meetings, including team meetings where relevant.

Arrange and support systems to provide home visits, appointments and duty based

contact to people in need of advice in respect of homelessness and applications for

housing. Ensure that customers are supported to complete appropriate housing

applications and any other relevant paperwork to support their needs.

Support and ensure the effective management of the housing register, assist in

allocating vacancies in accordance with the Allocations Policy to relevant RP’s

(Registered Providers) ensuring the workplace’s nomination agreements are maintained.

Assist and support customers to retain their existing accommodation, ensure

appropriate signposting to partner agencies and be mindful of the workplace’s

Safeguarding policies and practices. The work also includes supporting the Homes for

Ukraine Scheme for Guests to secure more permanent housing should they wish to

remain living in the area.

Support the arrangements the workplace has in place for the use of temporary

accommodation, including the use of Bed and Breakfast.

Notify and keep the Senior Housing Options Officer and Team Manager aware of

any budget spend in relation to temporary accommodation and seek approval for the

use of any prevention fund monies that could assist a customers in maintaining their

accommodation.

Attend any Court hearing on any appropriate homelessness matters when required

and work in collaboration with Citizens Advice Rutland to ensure the customer is

always supported. To signpost where appropriate to relevant support agencies

including contracted services by RCC.

Provide performance information and collate statistical data as required. Report

any concerns to the Senior Housing Options Officer in relation to trends that are

appearing.

To act in accordance with the principles set out in the Employee Code of Conduct

and the workplace’s Values, recognising the duty of all public sector employees to

discharge public functions reasonably and according to the law.

TEQ-0825-OR11553

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.