Housing Officer - Hays Specialist Recruitment Limited : Job Details

We've got an exciting opportunity to recruit an experienced Housing Officer in the Northwich area on an ongoing, temporary basis with permanent positions available.

This is a full time, 35 hour per week role across Monday to Friday, and will require a driving licence with access to your own vehicle and valid business insurance to be able to commute to your patch a minimum of 2 x days per week.

Your new role

• Responsible for your own allocated patch of properties, acting as a key point of contact for all customers and stakeholders in the area, ensuring the delivery of high-quality housing and tenancy management services
• Assisting with lettings, viewings, allocations, sign-ups, voids and other tenancy management duties such as mutual exchanges, tenancy audits/reviews, inspections and health & safety compliance
• Managing own caseloads of anti-social behaviour, nuisance and other breaches in your area, including investigating reports of ASB and implementing early interventions where appropriate to minimise future incidents
• Taking witness statements, preparing legal casework and eviction notices where required, as well as representing the group in court where appropriate
• Responding to general enquiries or complaints from customers, stakeholders and local MPs
• Identifying tenants at risk of failure to implement additional support and tenancy sustainment advice
• Facilitating various events and campaigns to encourage tenant engagement and boost satisfaction
• Liaising with and working in partnership with contractors for communal services

What you'll need to succeed

• Strong background in a customer-facing housing and tenancy management role, with experience of managing cases of antisocial behaviour and other tenancy breaches through to resolution
• A good knowledge and understanding of housing legislation and best practice
• Understanding of welfare benefits and financial inclusion, working knowledge of safeguarding and the ability to to support a diverse range of customers
• Driving licence with access to own vehicle and business insurance

What you'll get in return

• Weekly pay
• Competitive hourly rates
• Temp to perm opportunity
• Hybrid working

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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