Housing Officer - Reed : Job Details

Job Title: Housing with Support Manager

Location: Nottingham

Salary: £27,563

Hours: Part time 25 hours per week OR Full time 37.5 hours per week with some floating

Overall responsibility

Our client’s sheltered housing service provides an on-site housing management and support service to enable people to live as independently with as much choice and control over their lives as possible. We aim to provide a stimulating and lively environment to help motivate people to engage with an active social life if they chose to. It is designed for customers over the age of 55 who want to enjoy living within a safe and secure community environment. This role provides an effective high-quality housing management service to all customers living in client’s Sheltered accommodation including maintenance, health and safety and cleanliness of the schemes.

Key Responsibilities and Outcomes

• Receiving referrals and facilitating property viewing.
• Carrying out a home visit 2-4 weeks after a customer has moved in to ensure they have settled in and confirm contact details to report housing management issues.
• Undertaking 6 monthly tenancy/household audits or whenever there is a change in circumstances.
• Providing advice to customers to reduce, manage and maintain rent arrears and set up repayment plans.
• Providing advice on Welfare reform/welfare benefits, budgeting and financial inclusion.
• To ensure people’s homes are safe to live in and supporting customers to report repairs and manage incidences of Anti-social behaviour.
• Positively promoting customers to live independently by maintaining knowledge and links with community resources and specialist services and signposting accordingly.
• Co-ordinate works relating to a handy person service to undertake small minor works such as replacing light bulbs, putting up shelves.

Person Specification

• Flexibility to meet the needs of the customers.

• Ability to remain assertive yet respond sympathetically and with understanding to customers in relation to often highly personal and distressing matters

• The ability to self-direct, manage and prioritise workload.

• Ability to lone work in the community and as part of a team.                  

• Excellent written and verbal communication skills.

• Good standard of numeracy, literacy and ability to use IT systems and software and have a good working knowledge of Microsoft Word, Excel and Outlook.

• Awareness of access pathways to Health, Care, support and advice agencies.

• Awareness of Adult safeguarding and Child protection procedures and responsibilities.

• UK driver's licence