Housing Officer - Hays Specialist Recruitment Limited : Job Details

Your new companyWe are currently recruiting Housing Officers to join a respected housing provider on a temp-to-perm basis, covering Cheltenham, Gloucester, Worcester, and South Wales. This home-based role offers flexibility, autonomy, and the chance to make a real impact supporting vulnerable tenants. Working Monday to Friday, 9am-5pm with a 1-hour unpaid break, the position pays £16.67 p/h (inclusive of holiday) plus mileage at 30p per mile. You'll be joining a respected housing provider committed to delivering high-quality tenancy management and support services. With a strong presence across the South West and South Wales, they offer a supportive, flexible working environment and the opportunity to make a real difference in the lives of vulnerable tenants.Your new roleAs a Housing Officer, you'll manage a patch of 40-45 tenants across multiple units. You'll be responsible for all aspects of tenancy management, including voids and lettings, arrears, anti-social behaviour, and compliance. This is a home-based role with 3-4 days spent visiting properties and 1-2 days focused on admin. You'll manage your own diary and work independently, ensuring properties are safe, secure, and well-maintained. Your day-to-day responsibilities will include:

- Conducting regular health and safety inspections and ensuring properties meet compliance standards (e.g. gas, legionella checks)- Managing tenancy-related issues such as rent arrears, service charges, anti-social behaviour, and breaches.- Coordinating voids and lettings, ensuring properties are ready to let quickly and efficiently.- Liaising with contractors and care providers to facilitate access and monitor maintenance quality.- Supporting tenants with housing benefit claims, completing sign-ups, and maintaining accurate records in line with GDPR and internal policies.What you'll need to succeedTo thrive in this role, you'll need a strong background in tenancy management and a passion for supporting vulnerable individuals. Due to the nature of the role, an Enhanced DBS check is required prior to starting.- Proven experience in tenancy management and housing-related support.- Knowledge of housing law, welfare benefits, and safeguarding practices.- Full UK driving licence, access to a car, and business insurance.- Ability to work independently and manage a flexible, mobile workload.- Enhanced DBS (Disclosure and Barring Service) clearance.What you'll get in return- Mileage paid at 30p per mile (from home to property)- 20 days annual leave, increasing annually for 5 years.- Flexible, home-based working.- Opportunity to transition from temp to permanent employment.- Supportive team and structured onboarding.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk