Housing Officer - Directions Recruitment Specialists : Job Details

We are looking for a Housing Officer, this is a Hybrid role to start asap it is a 6-month Contract ,but could go permanent for the right person

If you're interested, please contact me by email and I will get back to you asap

We are sending cvs over the next day or two

To provide a customer-focused, proactive and high-quality Tenancy management service to affordable and private sector homes.

Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management, and take appropriate action to remedy any breaches.

Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.

Lettings of properties that include /PRS, ensuring void periods are kept to a minimum.

Will conduct viewings with prospective tenant

Ensure all paperwork and compliance documents in place for new tenancies.

Will ensure high retention of tenancies.

Responsible for rent increases and renewals to maximise the income of the portfolio

Actively work with residents to manage their rent accounts and maximise income.

They will support with the management of repairs, including raising repairs, scheduling, documentation, and maintaining records.

To build effective relationships with residents, increasing resident satisfaction and quality of life.

To investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt.

To assist with the housing management and compliance within Homes blocks to ensure they are compliant and well-maintained.

Knowledge and skills

• Holds a relevant professional qualification (highly desirable).
• Experience of Housing management system
• Excellent knowledge of housing regulation and an understanding of best practice and industry-leading developments.
• Experience of working of working in a resident engagement or customer-facing role.
• Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.
• Strong negotiating and influencing skills across a range of stakeholders.
• Analytical, with the ability to quickly solve problems through practical and innovative means.
• Achievement-focused approach, with the ability to drive performance.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
• Commitment to equality and diversity

Experience

• Experience of working in a Housing Management role
• Experience of working directly with residents in a strong customer service environment.
• Familiarity with the property management sector, including an understanding of common and complex repair issues and maintenance processes.
• Good understanding of housing law and legislation, tenancy agreements, leases and Head Lease arrangements
• Previous experience using property management software, such as Pyramid.
• Experience in gathering resident feedback and implementing improvements to enhance the repair process.
• A commitment to continuous improvement and contributing positively to the overall customer experience.
• Experience of working with external partnership agencies

Competencies

Passionate about delivering and driving forward an excellent service in a customer-based environment.

• Adaptable and ‘can-do’ attitude.
• Strong teamwork
• Interpersonal and organisational skills
• Sensitivity and Empathy
• Interest in working with a diverse social group
• Excellent communication skills
• Strong Teamwork
• Interpersonal and organisational Skills
• Sensitivity and empathy
• Interest in working with diverse social groups
• Excellent Communication Skills
• Knowledge of relevant Landlord-Tenant Laws
• Customer service orientation
• Marketing SKILLS
• Technical Property Know-How