Housing Officer - Reed : Job Details

We are seeking a Housing Officer with experience in managing leasehold tenures. This role involves working with a large housing provider to manage and coordinate excellent housing and estate services within a defined geographical area in Slough. This customer-facing position requires effective relationship management skills to enhance our client’s reputation with local authority partners and other external agencies.Leasehold Housing Officer Job Type: Contract ongoingLocation: SloughHourly Rate: £29.29Day-to-day of the role:

• Develop and maintain local multi-agency links to deliver efficient, coordinated services to customers.
• Manage complaints effectively, using strong customer service and communication skills.
• Act as the lead for tenant and resident associations, coordinating the input and performance of internal and external performance areas.
• Handle complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
• Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.

Required Skills & Qualifications:

• Well-developed communication skills, both written and verbal.
• Experience managing Leasehold & shared ownership tenures is essential.
• Ability to build and sustain working relationships with colleagues and key stakeholders.
• Proven record of delivering excellent customer-focused services.
• Strong planning, organising, and prioritisation skills.
• Full UK Driving licence and own vehicle required