Housing Inclusion Project Officer - Teqniq Ltd : Job Details

Teqniq is searching for a Housing Inclusion Project Officer to work in the public sector.

37 hours per week.

37 weeks contract.

Job Description:

Candidates are required to be mobile and able to work flexibly across a range of support functions and schemes including working with challenging customers with chaotic lifestyle. There is also a requirement that the candidates are able to communicate effectively with tenants to enable the conversations that need to be held with tenants regarding their current and future accommodation options as part of the re-purposing project that is currently underway.

The roles are twofold with re-purposing of CBC accommodation as an ongoing project, and managing a Supported Housing scheme with direction from the Supported Accommodation managers.

Your role is firstly, to maximise the potential for these new schemes to meet the housing aspirations of workplace tenants aged 55+. You will do this by-:

• promoting knowledge about these new schemes using a range of channels and communication methods, in liaison with our comms team.
• acting as a point of contact for people expressing an interest in the new schemes.
• providing advice about affordability and income maximisation.
• enabling visits and viewings.
• liaising across operational teams to enable smooth, fast-tracked application, assessment and move-in processes, adding your capacity wherever its required.

In the course of this work, you will have lots of face-to-face and telephone contact with our tenants. As a representative of their landlord, you will need to be ready to listen as people talk about their wider housing concerns and aspirations, and you will liaise with operational teams in response to issues that have been brought to your attention. Following on from this, the project aims to repurpose dwellings that are vacated because of these moves in order to meet the needs of homeless and younger households.

You will record the outcome of all interactions accurately, and the insights that you glean from being in contact with our tenants will help to inform decisions around how our housing stock is used in the coming 2-5 years.

The second aim of this project is to provide support to customers placed in a Supported Housing scheme where you will be required to work with customers to promote independence and integration back into the community. Some of these customers may be challenging, however, the scheme in question will be let to customers on a sensitive let basis due to the surrounding neighbourhood.

You may also be asked to cover absences in teams carrying out risk assessment and support work with housing service customers who have disclosed Domestic Abuse, and in teams managing Housing First dwellings for people with a rough-sleeping history.

The specific aims of this temporary role may evolve in response to shifting operational pressures and our developing insights. However, the tasks will remain focused on housing-management project work to enable change and best use of resources.

We are looking for people with-:

• Housing management experience.
• the ability to build and manage relationships across a range of colleagues, customers and advocates.
• the ability to apply a sound understanding of the allocation criteria for these new schemes (following a period of induction and training).
• some expertise in assessing affordability and giving income maximisation advice will be an advantage.
• the ability to manage expectations and share difficult information with clarity and respect.
• The ability to support customers, make referrals to internal and external agencies, and signpost relevant services.
• Able to identify people in crisis and have experience in safeguarding procedures.

TEQ-0725-OR6935

INDJS1

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.