Hospitality & Experience Specialist - Bloomberg : Job Details

Our Team: Here at Bloomberg, our employees' experience is a top priority. We're known for providing outstanding customer service, and an experience that is consistent with our brand. Bloomberg's Workplace Operations group is looking for a Hospitality & Experience Specialist to join our team. We warmly welcome our employees, guests and visitors as well as enhance their internal experience within our EMEA headquarters. We are a critical component of our robust customer engagement philosophy, and it is our responsibility to ensure their entire experience is consistently handled with outstanding service. The Role: This role sits within our Workplace Experience function and is responsible for multiple touch points related to the employee and client experience varying from events management, internal & external catering operations, front of house, the guest experience, tours, the Bloomberg Arcade, and business relations. You will collaborate with internal partners and our external vendors, including our catering, front of house, and facilities management teams. Additionally, you will analyse data and compile presentations and therefore strong creative and MS Office skills are necessary. Every single day will be different - so it is important you're diligent and come in with an open attitude, ready to handle any challenge thrown your way. You will also act as a 'go to' person and develop strong working relationships with different business areas, providing updates from a hospitality and building perspective to ensure a seamless working experience for our colleagues and visitors. Additionally, you will be part of a highly dynamic scrum team which works to execute against our global initiatives. We'll trust you to:

• Possess a dedication to improve the employee experience and support business enhancements
• Be aware of all events, catering, other group activities, as well as VIP arrivals each day
• Co-ordinate and assist with implementing large events or activities that take place in the building
• Build strong relationships with specific business areas and meet regularly to keep them updated with building and hospitality initiatives
• Understand security procedures and policies, and assist to ensure compliance for guests and employees
• Work with partners in various departments to coordinate group visits/tours and conduct tours as and when required
• Analyse data, report back on guest trends, tour information, events data, and other internal affairs
• Demonstrate outstanding organizational skills and discretion while being proactive, detailed & results oriented

You need to have:

• Demonstrated experience in an environment with high customer service standards
• A passion for customer service, hospitality and have a knowledge of current trends
• Proven track record of analysing data/using Excel and building presentations to tell a story
• Strong executive presence, confidence, poise, perseverance, and ability to develop relationships with a variety of partners
• Excellent verbal and written communication skills with an ability to articulate to key contacts and an ability to influence multiple partners including senior leadership

We'd Love to See:

• Strong project management skills or experience working in a Scrum or agile work environment
• You enjoy interacting with a diverse group of people
• You thrive in a fast-paced environment and have a sense of urgency and ability to be flexible according to business needs
• You like coming up with innovative and viable suggestions for enhancing the guest experience

Does this sound like you?Apply if you think we're a good match. We'll get in touch to let you know that the next steps are, but in the meantime feel free to have a look at: https://company/what-we-do/ Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email (Americas), (Europe, the Middle East and Africa), or (Asia-Pacific), based on the region you are submitting an application for. Alternatively, you can get support from our disability partner EmployAbility, please contact + or .uk