Home Ownership Assistant - bpha : Job Details

Home Ownership Assistant

Bedford (Hybrid)

£22,155 per annum

Fixed term contract - 6 months to start

Full time (37 hours per week)

We are currently seeking a Homeownership Assistant to support the Home Ownership team acting as a first point of contact for customers, managing enquiries and ensuring a seamless customer experience. You’ll deliver a timely, customer focused experience for purchasers, vendors and our current homeowners in order to maximise sales income and surplus.

This role is a hybrid working role, you are required to work two days at our head office in Bedford and three days working from home. You may also be required to work additional days in the office as and when your role and the business requires you to do so, living at a commutable distance to the office is essential.

There is opportunity for personal and professional growth within our Home Ownership team if desired.

What you will be doing:

• Answering customer calls and emails, providing correct information or referring to colleagues as appropriate.

• Delivering a timely, customer focused experience for purchasers, vendors and our current homeowners in order to maximise sales income and surplus.

• Meet or exceed targets and continually show a proactive approach to create enquiries and leads, as well as suggest new ideas and improvements to our ways of working.

• Accurately recording and maintaining systems.

We’d love to meet someone with:

• Strong customer service skills (email, phone and face to face).

• Strong administrative skills (CRM systems, MS office and telephone systems).

• The ability to work in a busy, fast-moving sales environment.

• A self-motivated, driven, proactive approach.

• Some knowledge of Low-Cost Home Ownership (advantageous).

Amongst what we offer you is:

• A competitive salary of £22,155

• 28 days holiday PLUS Bank Holidays

• A generous contributory pension scheme

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

Please note the successful candidate will need to complete a basic DBS application.

Closing date: 21st May 2024

Interview date: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.