Hire Desk Controller - Chase and Holland Recruitment Ltd : Job Details

Hire Desk Controller – Near Mansfield – £26,500Chase & Holland are excited to be working with a leading manufacturer who are experiencing an exciting period of growth. We’re looking for an organised and customer-focused Hire Desk Controller to join their friendly team. In this role, you will play a vital part in ensuring the smooth running of daily hire operations, from managing bookings to coordinating deliveries and collections, while maintaining excellent relationships with customers and colleagues.This opportunity is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a proactive approach to getting things done. Experience in a hire desk, rental, or equipment hire environment would be a strong advantage, along with a confident and professional telephone manner.Benefits Package includes:

• Salary £26,500 per annum.
• Holiday entitlement 25 days per year plus bank holidays.
• Automatic enrolment to the NEST pension after probation.
• Opportunities for career development and progression.
• A collaborative and supportive working environment.

Key Responsibilities:

• Act as the first point of contact for all hire enquiries via phone, email, and in person.
• Provide accurate quotes, product information, and availability to customers.
• Process hire orders, extensions, and off-hires promptly and accurately.
• Schedule deliveries and collections, liaising with the logistics team to ensure timely service.
• Maintain accurate hire records and keep the hire schedule up to date.
• Work closely with workshop teams to ensure equipment is safe and ready for dispatch.
• Build and maintain strong relationships with both new and existing clients.

Required Skills and Experience:

• Previous experience in a hire desk, rental, or customer service role.
• Strong organisational skills and attention to detail.
• Excellent communication skills with a customer-first approach.
• Proficient in Microsoft Office, with experience in CRM systems (Salesforce experience advantageous).
• Knowledge of the plant, tool, or equipment hire industry would be beneficial.

If you are interested in finding out more about this exciting Hire Desk Controller opportunity, please click ‘apply now’.Chase & Holland act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire, and Lincolnshire.