Hire Controller - RSD Recruitment : Job Details

Implant Hire Controller

Salary: £28,000 - £32,000 p/a

Working pattern: Monday - Friday 8:00-17:00

Location: Haydock

We’re excited to offer an opportunity to join our reputable client as a Hire Controller, based on-site in Haydock, working closely with our client's key partner.

What will you do?

• You’ll be fully embedded at our client's partner's location, serving as the dedicated point of contact for them.
• You’ll collaborate daily with both the partner’s team and our client's internal teams, ensuring the delivery of efficient and reliable hire services.
• This unique set-up enables you to build strong relationships, respond swiftly to needs, and take full ownership of the hire process from start to finish, making a real impact.

If you thrive in a collaborative, customer-facing environment and want to be part of a company that truly values its people, this is a fantastic opportunity for you.

How this role supports the delivery of hire solutions:

Customer Service & Communication:

• Be the main point of contact.
• Respond to customer enquiries, resolve concerns, and provide regular updates.
• Build strong relationships and look for ways to support evolving customer needs.

Hire Coordination

• Manage the full hire lifecycle — from enquiry through to equipment return.
• Prepare contracts, quotations, and updates accurately and on time.
• Negotiate rates within agreed frameworks and use InspHire to support operational excellence.

Teamwork & Collaboration:

• Work closely with partner teams and our client's colleagues in transport, sales, and operations.
• Record and manage client requirements using the CRM to support joined-up service delivery.
• Help streamline communication and ensure consistent service across both businesses.

Health, Safety & Compliance

• Ensure all hire equipment meets relevant safety regulations.
• Provide clear safety and operating guidance to customers.
• Keep accurate records of each transaction and contribute to performance tracking.

What makes you a great fit?

• A customer-first mindset and strong communication skills.
• Knowledge of the hire or sales process (experience in plant hire is a bonus).
• Proactive, organised, and confident working independently.
• Familiarity with Microsoft Office and CRM tools, and quick to learn new systems.
• Team-focused with a problem-solving attitude.

Benefits?

• Tailored learning opportunities and a dedicated Learning & Development Programme
• Access to their Employee Discount Scheme and a range of staff discounts
• Extra holidays, with buy/sell options for added flexibility
• A supportive Employee Assistance Programme (EAP)
• Cycle to Work Scheme
• A contributory Company Pension Scheme
• Family-friendly policies, supporting a healthy work–life balance
• Life assurance, providing added peace of mind for you and your family

Don’t miss out on this amazing opportunity contact RSD Recruitment today!

*By applying for this role, you are consenting for RSD Recruitment to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query within 48 working hours.

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