Higher Clerical Officer - Hays Specialist Recruitment Limited : Job Details

Your new companyA Large Public Sector/Healthcare Organisation are recruiting for a Band 3 Higher Clerical Officer. To be successful in this role you must have a minimum of 6 months experience within a hospital admin role. It would also be highly desirable if you had experience/training with Epic/Encompass

Your new roleThe post holder will support the physiology and medical team within Respiratory/Sleep Investigations in the provision of an administrative service to consultant(s) and teams.Main Duties / ResponsibilitiesFor all of the following areas the post holder will;

• Undertake any secretarial tasks appropriate to the band as required.
• To act as a point of contact for all forms of communication between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies.
• Effectively deal with telephone calls from patients, relatives, hospital staff and General Practitioners and other individuals or organizations, taking messages, ensuring follow-up and resolving any problems as appropriate to band.
• Assist in the co-ordination of arrangements and documentation to ensure patients receive treatment at the right time, with the test results made available to Consultants and Clinical team when necessary.
• Participate in meetings and take appropriate action in line with service provision as appropriate to band.
• Record and process all referrals on the appropriate IT system and undertake checks in line with service protocols and procedures.
• Open and prioritise all incoming mail and action accordingly.
• Ensure all medical case notes are appropriately maintained in accordance with Trust Policies and Procedures.
• Obtain patient's case notes and x-rays as necessary.
• Register new patients and create a new set of patient notes as required.
• Register patients on the waiting list or arrange their admission, as appropriate.
• Collect and collate statistical information.
• Participate in the development of local policies and procedures as appropriate.
• Maintain and record information in relation to statutory procedures and notify the appropriate Authority.
• When necessary deal with fast track referrals to ensure timely appointments are made.
• Assist patients and their carers by arranging translation/interpretation facilities.
• Provide secretarial cover appropriate to the band as and when necessary to ensure an efficient secretarial service is maintained in the absence of colleagues.
• Arrange patient transport as and when required as per local arrangement.
• The post holder will be working in a changing environment. He/she will be expected to adapt to change and undertake other duties within the band of the post as required.
• The execution of other duties (appropriate to the band) which may be assigned from time to time.

What you'll need to succeed4 GCSEs Grade C or above, to include English Language or equivalent qualifications, and 2 years' Secretarial/clerical experience*.ORNVQ Level 2 in Administration and 2 year's secretarial experience/ clerical experience*.OR3 year's secretarial / clerical experience* and GCSE Grade C or above in English Language or equivalent qualification.*at least one year must be within a Health and Social Care setting*Ability to work as part of a team and on own initiative.

*Good interpersonal and organisational skills.

*Previous experience compiling and producing clear and accurate documents, reports and letters.

*Ability to develop good working relationships with officers of various grade and professions.

*Ability to work to tight timescales whilst meeting targets.

*Knowledge of Microsoft Office, including Word, Access & Power Point.

What you'll get in return

• £12.31 per hour
• Start date 9th September
• 37.5 hours per week
• Belfast

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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