Helpdesk Network / System Engineer - Ambitious Resources Ltd : Job Details

Introduction About Us:

We are a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, we are committed to providing cutting-edge solutions to our clients.

Key Responsibilities:

• Provide comprehensive helpdesk services, offering day-to-day support for all IT-related queries and issues using Ivanti service desk and manager.
• Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT.
• Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed.
• Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems.
• Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange.
• Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements.
• Ensure all hardware and software assets are properly managed and compliant with licensing requirements.
• Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization.
• Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments.

Knowledge & Ability:

• Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams.
• Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions.
• Experience with hardware solutions including SAN, servers, desktops, and laptops.
• Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment.
• Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements.
• Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration.
• Familiarity with VOIP and Microsoft Teams Phone Systems.
• Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS.
• Project management experience, such as PMP certification, is a plus.