Helpdesk Advisor - Search : Job Details

Helpdesk Advisor/Administrator* Industry: Facilities Management* Location: Manchester/Deansgate* Hourly Rate: £12.85* Hours: Monday to Friday, 8am - 5pm* Remote Work: Work From Home on Fridays* Type: Temp - perm opportunityAre you an organised and customer-focused individual looking for an exciting opportunity in a fast-paced environment? We are seeking a Helpdesk Advisor (Administrator) to join a Facilities Management team in Manchester. If you are a good 'all-rounder', with Customer Service/Helpdesk experience, then this is a great opportunity for you!

Key Responsibilities* Manage multiple inboxes and respond to customer enquiries via email and phone* Handle high volumes of emails and calls* Support reactive works and pre-planned maintenance tasks* Prioritise and manage tasks efficiently* Collaborate with team members and other departments* Maintain accurate records and job status updatesKey Skills & Experience* IT literate* Strong organisational and multitasking skills* Excellent customer service with a professional, friendly attitude* Experience in reactive works and/or pre-planned maintenance (advantageous)* Facilities management experience (preferred but not essential)* Ability to work independently and as part of a team* Proficient in MS Office and office management systemsPerks* Work From Home on Fridays* Opportunity to transition to a permanent role

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age