Helpdesk Administrator - Optima Recruitment : Job Details

Helpdesk Administrator

• £25,000 - £28,000
• Based in Kingswood
• Excellent benefits

Overview:

We are recruiting on behalf of a well-established and respected company based in Kingswood for an enthusiastic and proactive Helpdesk Administrator. This is an exciting opportunity for someone with excellent customer service skills and a friendly, professional approach. You’ll be a key part of a close-knit team, where strong communication and a positive, can-do attitude are essential—along with a healthy sense of humour and the ability to enjoy office banter while getting the job done.

Key Responsibilities:

• Plan and manage engineers’ daily work schedules, including both reactive and preventative maintenance tasks
• Handle general administrative duties such as reviewing reports, filing, and ordering parts using the company system
• Provide first-line support to customers via phone and email, responding to queries in a timely and professional manner
• Upload and allocate documents to online systems, ensuring all records are accurate and up to date
• Manage diaries and coordinate appointments
• Prepare documentation for site audits
• Support with administrative tasks including expense forms, tracking holidays/sickness, and managing vehicle service bookings

What We’re Looking For:

• Previous experience in a scheduling or coordination role is desirable, though not essential
• Strong interpersonal skills—confident, polite, and well-mannered
• IT literate with a good working knowledge of Microsoft Office
• Educated to GCSE level (Grade C or above in English and Maths)
• Full UK driving licence required due to the location of the office