Helpdesk Administrator - Caledonian Heating & Plumbing Ltd : Job Details

Helpdesk Administrator

Location: Edinburgh, EH14 1UTSalary: £28,000 – £32,000 DOE + BenefitsContract: Full-time, Permanent (Mon–Thurs 8:00–5:00, Fri 8:00–4:00)

What’s in it for you

• Salary: £28,000 – £32,000 DOE• Working hours: Mon–Thurs 8:00–5:00, Fri 8:00–4:00• Benefits: Company pension, private healthcare

We are a busy and growing commercial heating & plumbing company looking for a proactive and organised Helpdesk Administrator to join our team in Edinburgh!

This is a key role at the heart of our operations — you’ll be the first point of contact for clients, ensuring jobs are logged and scheduled efficiently, supporting our engineers, and keeping everything running smoothly behind the scenes - If you’re highly organised, great with people, and thrive in a fast-paced environment, this could be the role for you!

What you’ll be doing:

• Acting as the first point of contact for clients via phone and email, logging and managing service requests.• Coordinating engineers’ schedules, allocating jobs, and tracking progress through our CRM system.• Supporting the finance team with invoicing, purchase orders, and follow-ups.• Maintaining accurate records, documentation, and reports.• Assisting with general office administration and supplier liaison.• Helping drive improvements in processes and customer service.

What we’re looking for:

• Experience in a helpdesk, service coordination, or admin role (ideally in facilities management, construction, or building services).• Excellent organisational skills and ability to multitask under pressure.• Strong communicator — confident over the phone and in writing.• Comfortable using CRM/job management systems and Microsoft Office.• A proactive, problem-solving team player.

Desirable: Experience in commercial heating, plumbing, or property maintenance. Familiarity with job management systems such as BigChange.

Join a friendly, growing team where your role makes a real impact!

No agencies please.