Helpdesk Administrator - Reed : Job Details

• Salary: £22,760 – £27,500 (depending on experience and skill set)
• Location: Welwyn Garden City
• Job Type: Full-time

My client is on the lookout for a keen and systematic Helpdesk Administrator to join their small but successful specialist property maintenance team. As the first point of contact for our customers, you will play a crucial role in maintaining our reputation for exceptional service. This role involves a variety of tasks including answering calls, responding to email enquiries, data inputting and providing general administrative support across the company.

• Answering and responding to incoming calls and email enquiries in a professional manner.
• Being the first point of contact for customers, providing them with prompt and reliable assistance.
• Working directly with the operations manager to coordinate engineers, parts and equipment to maximise customer satisfaction and profitability.
• Scheduling reactive and help desk call outs, as well as opening and closing jobs.
• Reviewing jobs received during the working day and allocating them accordingly to Engineers.
• Processing purchase orders and invoices, issuing and closing planned and reactive maintenance visits, and inputting data.
• Supporting the Office & Operations Manager in the administration and delivery of departmental objectives.
• Attending to queries and providing general administration support.
• Organising day-to-day work to ensure that all key tasks are fulfilled.

• Experience in a Help Desk role.
• General administration experience.
• Excellent phone manner and communication skills.
• Strong time management skills and reliability.
• PC literate with fast keyboard and typing skills.
• Previous exposure to the industry is desirable but not essential.
• Highly proficient in quality and error checking.

• Competitive starting salary.
• Full-time hours with a structured work week.
• Opportunity to work in a dynamic environment with a specialist property maintenance company.
• Be part of a team that values hard work and ambition.

To apply for the Helpdesk Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.