Helpdesk Administrator - Uxbridge Employment Agency : Job Details

Helpdesk Administrator Maidenhead - Hybrid up to £25,000 (depending on experience)

Our client is a leading business within their industry and they are looking to recruit a team member to join their Helpdesk team. The main purpose of this role is to manage customer requests and queries and ensure they are assigned to the relevant teams and departments.

This is wonderful opportunity for a career driven individual with customer service experience seeking a role that offers training, development and fantastic company benefits.

Key duties include:

• Responding to customer request
• Managing incidents by logging, updating and closing
• Ascertain whether equipment/solutions is under a support contract and advise customer accordingly
• Liaising with suppliers, couriers, engineers, logistics and technical support consultants
• Produce reports when requires
• Return of equipment to repair centres

Key skills required:

• Well-organised with methodical approach to administration
• Previous experience within a customer service related role - can be retail, reception, hospitality etc
• Good attention to detail
• Good communication skills
• Familiar with Word, Excel and Outlook

As mentioned earlier in the advert this is a career opportunity for someone looking to grow and develop. The Helpdesk Manager worked her way up through the team and the current role is available as a team member has been promoted into another part of the business. If you are looking for this opportunity then please apply today!

Some of the benefits include: as above, career progression, free on-site gym! 25 days holiday + bank holidays, private health care, pension, cycle to work scheme, income protection, life assurance.

The office is based in Maidenhead and you will be required to work 2 days in the office and 3 from home

If you would like to learn more about this role and opportunity then please apply today!

Who we are

We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.

Keywords for this role may include; Helpdesk Coordinator, Customer Service Administrator, IT Support Administrator, Technical Support Coordinator, Service Desk Administrator, Customer Support Specialist, Helpdesk Support Assistant, Client Services Administrator, Incident Management Coordinator, Support Desk Administrator, Helpdesk Technician, Customer Query Handler, Service Desk Support, Technical Support Administrator, Customer Service Representative, Helpdesk Advisor, IT Helpdesk Specialist, Customer Care Administrator, Administrative Support Specialist, Helpdesk Operations Coordinator, Maidenhead, Berkshire, Hybrid