Helpdesk Administrator - Workshop Recruitment : Job Details

Our client is looking for a Helpdesk Administrator to join their busy team. Acting as the first point of contact for any queries and carrying out administrative duties in a busy, varied and fast paced role.

In this role you will be –

• Be the first point of contact on the Helpdesk, where possible resolving queries or assigning jobs to relevant colleagues.
• Raising purchase orders and processing invoices
• Working with the relevant contractors including trade operatives to resolve internal and external customer queries relating to works orders.
• Resolve day to day customer queries relating to contractor works, and attend meetings as required to provide additional information
• Assist in the annual and monthly performance reporting
• Provide minutes for monthly team meetings

Knowledge and Skills

• Good verbal and written communication skills and the ability to communicate with a wide range of individuals
• Minimum of one years’ experience in an administrative or Helpdesk role is essential
• A good working knowledge of Microsoft Office packages including Outlook, Word and Excel.
• Ability to plan own time effectively and work under own initiative whilst meeting strict deadlines.

Hours – Monday to Friday – 9am – 5pm - 37 hours a week