Help Desk Team Member - Casual - Coin Street Community Builders : Job Details

Coin Street Community Builders are looking for a new Help Desk Team Member to join the team on a casual (zero-hours) basis.

About the Help Desk Team Member role

We are currently looking to build our casual worker team for the help desk at Coin Street neighbourhood centre to provide cover during busy periods and/or when our permanent team members are away. This will be a zero hours contract which means that there are no guaranteed hours per month - you may be requested to work on an ad hoc basis, and sometimes at short notice.

As a member of the help desk team for Coin Street Community Builders, you will ensure all visitors and staff receive an efficient and friendly front-of-house service. You will be based at the mixed-use Coin Street Neighbourhood Centre which includes conference, meeting and training spaces for hire to commercial and local community clients, a family and children’s centre, nursery and our staff offices.

As our new Help Desk Team Member, you will

• Provide an efficient front of house service, including greeting and directing visitors, answering and directing telephone calls and visitors, and taking messages.
• Provide a positive, prompt, knowledgeable and accessible service to all Coin Street customers, including commercial and residential tenants, stakeholders, users and potential users of the Neighborhood Centre and other Coin Street products and services.
• Ensure visitors are supported according to the daily schedule.
• Provide administrative support for colleagues in raising maintenance requests with supporting the facilities team with maintenance requests.

To be successful you will need to demonstrate the following

• Good communication and customer service skills.
• Good time management and organisation skills.
• Ability to work on your own initiative.
• Ability to follow daily schedule.
• Attention to detail.
• Flexibility.

About Coin Street Community Builders

We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality spaces to live, work and play on the land that we own.

We promote enterprise, creativity, and lifelong learning whether that is through providing employment, volunteering opportunities, nurturing enterprise, or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Contract

Casual, Zero-Hours (may include evenings and weekends)

Salary

£14.13 per hour

Extras

• Equivalent of 35 days annual leave (including Bank holidays), pro rata for part-time staff.
• 8% contributory pension scheme.
• Health and wellbeing support, including online mental health therapy sessions.
• Free gym membership at Colombo, annual flu jabs.
• Commitment to training and development.

Closing Date

Please submit your application by midnight on Sunday, 24 August 2025. Please note that incomplete applications will not be considered.

Successful candidates will be required to undertake an Enhanced DBS check.

Other roles you may have experience in: Receptionist, Customer Service Assistant, Administrative Assistant